Return and Refund Policy

Return and Refund Policy

Last Updated: January 18, 2025

At DAFA Stationery Store, your satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help. Please review the policy below for details on returns, refunds, and exchanges.

Return Eligibility

To qualify for a return, items must meet the following conditions:

  • Returned within 30 days of delivery
  • Unused and in original condition
  • In original packaging (including all components and accessories)
  • Accompanied by proof of purchase (order number or receipt)

We cannot accept returns for items that have been used, damaged, or altered after delivery.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened or used products (e.g., pens, markers, art materials)
  • Items marked as final sale or non-returnable
  • Gift cards
  • Free or promotional items
  • Products damaged due to misuse or normal wear and tear

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery and provide:

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging

Once reviewed, we will arrange a replacement or issue a refund if applicable.

How to Initiate a Return

To request a return, please contact us at:
Email: [Insert Email]

Include your order number and reason for return. Returns sent without prior approval may not be accepted.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • We recommend using a trackable shipping method
  • DAFA Stationery Store is not responsible for lost or delayed returns

Refunds

Once your return is received and inspected, we will notify you via email.

  • Refunds will be issued to your original payment method
  • Please allow 5–10 business days for processing

Shipping fees are non-refundable unless the return is due to our error.

Exchanges

We do not offer direct exchanges.
To receive a different item, please return the original product and place a new order.

Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account
  • Contact your payment provider
  • Contact your bank for processing delays

If the issue continues, contact us at [Insert Email]

Order Cancellations

Orders are processed quickly:

  • Contact us immediately for cancellations
  • Orders not yet shipped may be canceled
  • Shipped orders must follow the return process

Return Address

All returns must be approved before shipping.

Contact Us

DAFA Stationery Store
Address: 1044 King's Rd, Quarry Bay, Hong Kong
Email: service@dafasite.com
Phone Number: 1(925)4371599